Order processing

Orders are generally processed within 1–3 business days. Processing times may be longer during weekends, public holidays, sales periods or unusually high order volumes.

Once your order has entered processing, we may be unable to change or cancel it.

Estimated delivery time

Orders generally arrive within 1–4 weeks from the order date.

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, carrier, customs processing, public holidays, weather and other circumstances outside our reasonable control.

Products may be shipped directly from an international fulfilment partner.

Shipping costs

Any applicable shipping charges will be displayed at checkout before payment. Where free shipping is offered, no standard shipping charge will be added to the order.

Tracking

Tracking information will be provided by email when available. It may take several business days after dispatch for tracking events to appear.

Customers are responsible for monitoring their tracking information and arranging collection where required.

Address accuracy

Please ensure that your name, email address and delivery address are correct before placing an order.

Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after processing begins.

If an order is returned because an incorrect or incomplete address was supplied, delivery was refused or the parcel was not collected, the customer may be responsible for reasonable reshipping costs.

Customs and import charges

International orders may be subject to customs duties, import taxes or processing fees imposed by the destination country. Unless checkout states otherwise, these charges are the customer’s responsibility and are not controlled by Desk Formula.

Delayed, lost or damaged orders

If your order has not arrived within four weeks, or tracking has stopped updating for an extended period, contact us through our website with your order number.

We will investigate the shipment with the carrier or fulfilment partner and provide an appropriate solution. Where required by applicable consumer law, this may include a replacement or refund.

If an item arrives damaged, retain the product and packaging and contact us promptly with clear photographs or video of the damage.

Separate shipments

Orders containing multiple items may arrive in separate packages and at different times. Separate tracking details may be provided for each shipment.

Contact us

For shipping questions, tracking assistance or delivery problems, contact us through:

https://deskformula.com/pages/contact

Please include your order number and the email address used at checkout.